Comprehensive Guide to Scheduling and Managing Exams at Military Bases

Pearson VUE offers an invaluable service to members of the military and their families by providing Florida Department of Business and Professional Regulation (DBPR) exams at select military bases around the world. This guide will help you navigate the scheduling process, manage cancellations, and understand the specifics of testing at military installations.

Scheduling Exams at Military Bases

Availability and Scheduling

Pearson VUE facilitates the administration of Florida DBPR exams at numerous military bases both domestically and internationally. This service ensures that military personnel can fulfill their professional certification requirements without leaving their posts.

To schedule your exam:

1. Online Reservations: Access the Pearson VUE website to view available testing locations and make your reservation.
2. Phone Reservations: Contact the Pearson VUE Call Center at 888-204-6230 for assistance with scheduling.

Finding Your Test Location:

• Domestic and Overseas Installations: Locations are listed alphabetically by geographic region and state. For European and Middle Eastern facilities, select “Armed Forces, Europe & Other.” For the Pacific region, choose “Armed Forces Pacific.”

Ensuring Accurate Personal Information

Before scheduling your exam, verify that your Pearson VUE web account accurately reflects your legal name as it appears on your government-issued ID. This ensures that all exam-related documentation and reports to licensing agencies are correct.

Steps to Verify Information:

• Check Your Web Account: Ensure your name and personal details match your official ID.
• Update Information: Contact Pearson VUE immediately if you notice any discrepancies to avoid issues with your exam documentation.

Exam Scheduling and Rescheduling Policies

Making Appointments

You can schedule your exam up to one calendar day before your desired test date, subject to availability. To secure your spot:

• Schedule Online: Use the Pearson VUE website for real-time availability and booking.
• Schedule by Phone: Call Pearson VUE customer service for assistance with your reservation.

Cancellation and Rescheduling Guidelines

To cancel or reschedule your exam without incurring penalties, it must be done at least two full calendar days prior to your scheduled test date. The deadlines for different appointment days are as follows:

Cancellation and Rescheduling Methods:

• Web (Self-Service): Manage cancellations and rescheduling online up to midnight, two full calendar days before your test.
• Customer Service: For assistance with cancellations or rescheduling, contact Pearson VUE customer service within the specified hours.

Customer Service Hours:

• Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
• Saturday: 7:00 a.m. – 4:00 p.m. CT
• Sunday: 9:00 a.m. – 3:00 p.m. CT
• Closed: Local holidays

Additional Resources

To assist you further, here are additional resources you may find useful:

• Candidate Fact Sheet (PDF)
• Request for Address or Name Change (PDF)
• AQB Content Outlines (PDF)

Conclusion

Pearson VUE’s provision of DBPR exams at military bases around the world ensures that service members can complete their professional requirements conveniently. By following the guidelines for scheduling, verifying personal information, and adhering to cancellation policies, you can ensure a smooth testing experience. For any additional assistance or information, visit the Pearson VUE website or contact their customer service team.