Proctored Exams

Florida Department of Business and Professional Regulation: Exam Scheduling and Information

Overview

Candidates seeking to take exams administered by the Florida Department of Business and Professional Regulation (DBPR) can schedule their appointments either online or by contacting customer service. These exams must be taken at designated physical test centers.

Testing Locations and Scheduling

Pearson VUE offers a range of testing options for DBPR candidates, including select military bases worldwide. For those in the armed forces, exams are available at domestic and international military installations. To schedule an exam, candidates can make reservations through the Pearson VUE website or by calling the Call Center at 888-204-6230.

  • For Military Bases:
    • Domestic Locations: View the list of military installations within the United States offering DBPR exams.
    • International Locations: Exams are also available at select military bases in Europe, the Pacific, and other regions. Refer to the relevant sections for detailed information:
      • Armed Forces, Europe & Other
      • Armed Forces Pacific

Important Scheduling Information

Creating Your Pearson VUE Account:

  • Ensure that your web account is set up using your legal name as it appears on your government-issued ID. Accuracy is crucial, as any discrepancies in personal information can affect your test results and licensing documentation. Contact Pearson VUE immediately if you need to correct any errors.

Scheduling Your Exam:

  • Advance Booking: Appointments can be scheduled up to one calendar day before the desired test date, subject to availability. Utilize the Pearson VUE website or customer service for scheduling.

Cancellation and Rescheduling Policy

To avoid penalties, cancellations or rescheduling must be done at least two full calendar days before the scheduled test date. The deadlines for cancellations and rescheduling are as follows:

  • Monday: By the preceding Friday (midnight)
  • Tuesday: By the preceding Saturday (midnight)
  • Wednesday: By the preceding Sunday (midnight)
  • Thursday: By the preceding Monday (midnight)
  • Friday: By the preceding Tuesday (midnight)
  • Saturday: By the preceding Wednesday (midnight)
  • Sunday: By the preceding Thursday (midnight)

Note: Deadlines are based on a week starting Sunday.

Self-Service Cancellations and Rescheduling:

  • Use the Pearson VUE website to cancel or reschedule up to midnight two full calendar days before your exam without incurring any penalties.

Phone-Based Cancellations and Rescheduling:

  • For those needing to cancel or reschedule by phone, customer service is available:
    • Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
    • Saturday: 7:00 a.m. – 4:00 p.m. CT
    • Sunday: 9:00 a.m. – 3:00 p.m. CT
    • Note: Closed on local holidays

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