Proctored Exams

Florida Department of Business and Professional Regulation: Exam Scheduling and Management Guide

Overview

The Florida Department of Business and Professional Regulation (DBPR) requires all candidates to complete their exams at designated physical test centers. This guide provides essential information on how to schedule, reschedule, and manage your exam appointment, including details on testing at military bases and important scheduling policies.


Exam Scheduling

1. How to Schedule Your Exam

Candidates have two convenient options for scheduling their exams:

  • Online: Use the Pearson VUE website to book your exam. This platform provides a straightforward scheduling process with immediate confirmation.
  • Phone: Contact Pearson VUE customer service directly at 888-204-6230 to schedule your appointment. This option is useful if you need additional assistance or have specific requests.

Schedule Your Exam Online or call the Pearson VUE Call Center for support.

2. Testing at Military Bases

Pearson VUE offers the Florida DBPR exams at select military bases globally. To find a location near you:

  • Domestic and Overseas Bases: View the list of military installations offering these exams.
  • Region-Specific Scheduling: For exams in Europe, the Middle East, and Africa (EMEA), select “Armed Forces, Europe & Other.” For the Pacific region, choose “Armed Forces Pacific.”

View Military Base Locations or contact the Pearson VUE Call Center for more details.


Examination Scheduling Information

1. Verify Your Personal Information

Ensure your Pearson VUE web account is accurate:

  • Legal Name: Confirm that your account reflects your legal name as it appears on your government-issued ID. This accuracy is critical for your exam documentation and licensing reports.
  • Personal Details: Review and correct any errors in your personal information by contacting Pearson VUE promptly.

Why Accuracy is Crucial:

  • Documentation: Your name and details will be printed on your exam results and any official documents.
  • Licensing Reports: Accurate information is essential for correct reporting to your licensing agency.

Update Your Pearson VUE Account if changes are needed.

2. Scheduling Deadlines

Appointments can be scheduled up to one calendar day before your desired test date, based on availability. To avoid any issues, it is recommended to book your exam as early as possible.


Cancellation and Rescheduling Policy

1. Cancellation/Rescheduling Without Penalty

To cancel or reschedule your exam without incurring a penalty, you must do so at least two full calendar days before your test date. The deadlines for different days are as follows:

  • Monday: Cancel or reschedule by the previous Friday, up to midnight.
  • Tuesday: Cancel or reschedule by the previous Saturday, up to midnight.
  • Wednesday: Cancel or reschedule by the previous Sunday, up to midnight.
  • Thursday: Cancel or reschedule by the previous Monday, up to midnight.
  • Friday: Cancel or reschedule by the previous Tuesday, up to midnight.
  • Saturday: Cancel or reschedule by the previous Wednesday, up to midnight.
  • Sunday: Cancel or reschedule by the previous Thursday, up to midnight.

2. How to Cancel or Reschedule

  • Online: Use the self-service feature on the Pearson VUE website to cancel or reschedule your appointment up to midnight two full calendar days before your test.
  • Phone: If you prefer to speak with customer service, contact them during the following hours:
    • Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
    • Saturday: 7:00 a.m. – 4:00 p.m. CT
    • Sunday: 9:00 a.m. – 3:00 p.m. CT
    • Closed on local holidays.

Cancel or Reschedule Your Exam Online or call customer service for assistance.


Conclusion

Accurate scheduling and management of your Florida DBPR exam are critical for a smooth testing experience. Ensure your personal information is correct and follow the outlined procedures to avoid any complications with your exam appointment.

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