Florida Department of Business and Professional Regulation: Exam Scheduling and Management Guide

Overview

For those seeking licensure through the Florida Department of Business and Professional Regulation (DBPR), this guide provides essential information on exam scheduling, including options for military personnel, and the cancellation and rescheduling policies.

Testing Locations and Scheduling

1. Testing at Military Bases

Pearson VUE offers the convenience of taking DBPR exams at select military bases globally. This service is available at both domestic and international military installations. To find a testing location or to schedule your exam:

• View Testing Locations: Access the list of military bases offering DBPR exams. Locations are categorized by geographic region and state.
• Schedule Your Exam: You can make a reservation online or contact the Pearson VUE Call Center at 888-204-6230. For tests in Europe, the Middle East, and Africa (EMEA), select “Armed Forces, Europe & Other.” For the Pacific region, choose “Armed Forces Pacific.”

Find Military Testing Locations | Schedule Your Exam Online

2. Examination Scheduling Information

When scheduling your exam:

• Create an Account: Ensure your Pearson VUE web account is set up with your legal name as it appears on your government-issued ID. Accurate information is crucial as it will be reflected on your exam documentation and licensing reports.
• Update Personal Information: If you identify any discrepancies in your details, contact Pearson VUE immediately to make corrections.

Why Accurate Information Matters:

• Documentation: Your name and details will appear on your exam results and other official documents.
• Licensing Reports: Correct information ensures accurate reporting to your licensing agency.

Update Your Pearson VUE Account

Appointments for DBPR exams can be scheduled up to one calendar day before your desired test date, subject to availability. You can book your exam online or over the phone.

Schedule Your Exam

Cancellation and Rescheduling Policy

1. Cancellation/Rescheduling Without Penalty

To cancel or reschedule your exam without incurring a penalty, you must do so at least two full calendar days before your scheduled test. Here are the deadlines based on your test day:

• Monday: Cancel by the previous Friday, up to midnight.
• Tuesday: Cancel by the previous Saturday, up to midnight.
• Wednesday: Cancel by the previous Sunday, up to midnight.
• Thursday: Cancel by the previous Monday, up to midnight.
• Friday: Cancel by the previous Tuesday, up to midnight.
• Saturday: Cancel by the previous Wednesday, up to midnight.
• Sunday: Cancel by the previous Thursday, up to midnight.

2. How to Cancel or Reschedule

• Online: Use the self-service feature on the Pearson VUE website for cancellations or rescheduling up to midnight two full calendar days before your exam.
• Phone: For assistance via phone, Pearson VUE customer service is available:
  • Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
  • Saturday: 7:00 a.m. – 4:00 p.m. CT
  • Sunday: 9:00 a.m. – 3:00 p.m. CT
  • Closed: On local holidays

Cancel or Reschedule Your Exam Online | Contact Customer Service

Conclusion

Efficient scheduling and management of your Florida DBPR exam are vital for a smooth testing process. Ensure your personal details are accurate and adhere to the cancellation and rescheduling policies to avoid penalties. For further information or to manage your exam, visit the Pearson VUE website or contact their customer service.