Florida Department of Financial Services: Exam Scheduling and Management

The Florida Department of Financial Services (FL DFS) provides essential certification exams for insurance professionals. Pearson VUE, a leader in professional testing services, facilitates these exams both domestically and at select military bases worldwide. This guide offers a comprehensive overview of scheduling, reviewing, and managing your exams, ensuring a smooth and efficient process.

Scheduling Your Exam

Test Centers and Military Bases

Florida Insurance Exams must be taken at authorized physical test centers. For candidates located at military bases, Pearson VUE offers the convenience of testing at select locations around the globe. To view the full list of available test centers:

• Online: Access the Pearson VUE Test Center Locator to find the nearest location by region and state.
• Phone: Contact the Pearson VUE Call Center at 888-274-2020 for assistance.

Testing Locations:

• Domestic and Overseas Installations: Military base test centers are organized alphabetically by geographic region. For exams in Europe, the Middle East, and Africa (EMEA), select “Armed Forces, Europe & Other.” For the Pacific region, choose “Armed Forces Pacific.”

Making an Appointment

Appointments can be scheduled up to one calendar day before your desired test date, subject to availability. You may book your exam through:

• Pearson VUE Website: Schedule your test online for real-time availability.
• Phone: Reach out to Pearson VUE customer service for booking assistance.

Exam Reviews and Playbacks

Exam Review/Playback Availability:

• Physical Test Centers Only: Reviews and playback options are available exclusively for exams taken at physical test centers. This feature is not applicable to online exams administered through OnVUE.

Retake Policy:

• Within 21 Days: If you wish to schedule a retake within 21 days of an exam review, an override from Pearson VUE customer service is required. Note that review comments will not be subject to further formal review by FL DFS Subject Matter Experts.
• Beyond 21 Days: You may schedule a retake independently online after the 21-day exclusion period.

Privacy and Personal Information

Social Security Number Disclosure

Under the Privacy Act of 1974 and Florida law, the disclosure of your Social Security Number (SSN) is required for the following reasons:

• Identity Verification: To verify your identity as an applicant.
• Background Checks: To conduct criminal and disciplinary history checks.
• Fitness Assessment: To assess your suitability for engaging in insurance business.

Your SSN is confidential and exempt from public disclosure under Florida Statutes and the Florida Constitution. It will only be used for the specified purposes.

Address and Name Verification

• Address: Ensure that you provide a physical street address. Post office boxes are not acceptable and may delay the transmission of your examination data to FL DFS.
• Name: Confirm that your Pearson VUE web account reflects your legal name as it appears on your government-issued ID. Contact Pearson VUE immediately to correct any discrepancies to ensure accurate documentation and reporting.

Cancellation and Rescheduling

Policy Overview: To avoid penalties, cancellations or rescheduling must be completed at least two full calendar days before your scheduled exam date. Here are the deadlines based on your appointment day:

Cancellation and Rescheduling Methods:

• Online: Use Pearson VUE’s self-service options to cancel or reschedule up to midnight, two full calendar days prior to your exam.
• Customer Service: For phone-based cancellations or rescheduling, contact Pearson VUE during the following hours:
  • Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
  • Saturday: 7:00 a.m. – 4:00 p.m. CT
  • Sunday: 9:00 a.m. – 3:00 p.m. CT
  • Closed: Local holidays

Additional Resources

For more detailed information and to download essential forms, visit the Florida Department of Financial Services website where you can access:

• Candidate Fact Sheet (PDF)
• Request for Address or Name Change (PDF)
• AQB Content Outlines (PDF)

Conclusion

Navigating the process of scheduling and managing your Florida Department of Financial Services exams is streamlined through Pearson VUE’s services. By adhering to the guidelines provided for scheduling, privacy, and cancellations, you ensure a successful and compliant examination experience. For any further assistance, consult Pearson VUE’s resources or contact their customer service team.