Florida EBPHI Exam Scheduling and Cancellation Policy: A Comprehensive Guide
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by
John Calif
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If you’re preparing for a Florida EBPHI exam, understanding the cancellation and rescheduling policies is crucial for managing your testing schedule efficiently. This guide provides a detailed overview of these policies, ensuring you avoid penalties and navigate the scheduling process smoothly.
1. Cancellation and Rescheduling Policy
Cancellation and Rescheduling Deadlines
To avoid any penalties, you must cancel or reschedule your exam at least two full calendar days before your scheduled test date. Here’s a breakdown of the deadlines based on your exam appointment day:
| Appointment Day | Cancellation/Rescheduling Deadline |
|---|---|
| Monday | The Friday before, up to midnight |
| Tuesday | The Saturday before, up to midnight |
| Wednesday | The Sunday before, up to midnight |
| Thursday | The Monday before, up to midnight |
| Friday | The Tuesday before, up to midnight |
| Saturday | The Wednesday before, up to midnight |
| Sunday | The Thursday before, up to midnight |
Note: All deadlines are based on a week starting on Sunday.
How to Cancel or Reschedule
- Online: You can use the Pearson VUE self-service portal to cancel or reschedule your exam. This option is available up to midnight two full calendar days before your scheduled exam.
- Phone: If you need to cancel or reschedule by phone, contact Pearson VUE’s customer service. Here are their operating hours:
- Monday–Friday: 7:00 a.m. – 10:00 p.m. CT
- Saturday: 7:00 a.m. – 4:00 p.m. CT
- Sunday: 9:00 a.m. – 3:00 p.m. CT
- Closed: On local holidays
2. Examination Scheduling Information
Creating and Managing Your Account
Ensure that your Pearson VUE web account is set up with your legal name as it appears on your government-issued ID. Accurate personal information is critical for:
- Documentation: Your name will appear as entered on your exam results and licensing reports.
- Identification: Correct details ensure your identity is verified correctly.
Immediate Action Required: If you find discrepancies in your name or personal details, contact Pearson VUE immediately to update your information.
Booking Your Appointment
Appointments can be scheduled up to one calendar day before your desired exam date, depending on availability. You can schedule your exam through:
- Online: Access the Pearson VUE scheduling portal.
- Phone: Contact Pearson VUE’s customer service for assistance.
